Shipping & Returns
SHIPPING TIME
FREE SHIPPING all over the world on $59+ order
Processing Time: 1 business day
USA: 3-10 business days
UK: 7-10 business days
Hong Kong: 2-4 business days
Taiwan: 2-4 business days
Singapore: 5-8 business days
Japan: 6-8 business days
France: 7-10 business days
Germany: 7-10 business days
Italy: 7-10 business days
Rest of Europe: 7-15 business days
Rest of world: Determined by local post service speed
APO/FPO/DPO Shipping:
We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
As a reminder, and as indicated on our website regarding the shipping method, note that standard delivery may vary depending on the transit time of local stations during holiday season. We accept no responsibility for longer delivery times due to the carrier.
100% CUSTOMER SATISFACTION GUARANTEE
If you have any problem regarding to product quality,please contact our customer service team at support@mpmagic.com. we guarantee double compensation for you if we have confirmed that there is a quality problem.
We’re so sure you’ll love our socks. That if you don’t, we will give you your money back on your first purchase.
Here's how it works:
You have 14 days from date of order delivery to receive a refund for your socks ,if you don't like them.
1. The socks must be in its original, factory condition as you received.
2. Take a photo of the product and email the photo to our support team at support@mpmagic.com within 14 days of your order delivery. Along with the photo, including the product name, your order ID, your name, your email, and reason for requesting a refund. Our support team will give you a confirmation# once your request is approved.
3. Once you get the confirmation#, you can return the products to us (please attention that they must be in the original condition as you received). Buyers are responsible for the return shipping charge.
4. All returns must include the confirmation#. Once the returned package is received & inspected, your refund will be processed and applied to your original payment account.
RETURNS
Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
ADDITIONAL NON-RETURNABLE
Gift cards
Discounted products with special noted
To complete your return, we require a receipt or proof of purchase. Please contact us before ship back the package.
There are certain situations where only partial refunds are granted (if applicable)
Socks with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE AND MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mpmagic.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mpmagic.com and follow the instruction via our emails.
SHIPPING
To return your product, you should mail your product to our warehouse instructed via our email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
